Complimentary Local Courier Delivery >S$40

Policies

Return and Refund Policy

We do not accept returns or refunds once payment is completed. In the event that we deliver the wrong product to you, please get in touch within 1 working day (upon receipt of parcel) and we will arrange for an one-to-one exchange of product.

Shipping Policy

We ship to Singapore, Australia, New Zealand, United Kingdom, United States of America (USA), Korea, Japan, Indonesia, Thailand. 

Orders are packed and shipped out within the next working day. For local delivery, you can expect to receive your package within 2-3 working days after it has been picked up from us.

Courier companies do not provide an exact delivery date and time, as it is subjected to their daily parcels volume, manpower and local weather/ traffic condition.

Our working hours are:
Weekdays (10am to 7pm), except Public Holidays.

Amendment of Orders

Once order is confirmed with payment, you are allowed to change the items ordered once (subject to product availability). We are unable to accommodate 2 or more amendments on the same order. Thank you. 

Tax Policy

You (customer) will pay any fees related to your purchase from TheFreshLab of any products, including, but not limited to Taxes and Duties.